Clear coordination before starting

Payment method is agreed directly with the suggested professional before support begins.

• ✓ Umbralia does not store cards or process transfers.
• ✓ Amount and method are discussed with the professional.
• ✓ Administration may keep internal payment status records for operational follow-up.

Appointment cancellation with refund eligibility may be requested up to 24 hours before the agreed time.

• ✓ After that window, the session is non-refundable.
• ✓ Any refund is coordinated outside Umbralia.
• ✓ The operational agreement remains between patient and therapist.

Schedules are coordinated in the call with the suggested professional, based on availability and timezone.

• ✓ Public visitors do not choose appointments from the website.
• ✓ The professional confirms the possible schedule.
• ✓ Changes are discussed directly with them.

Date or time changes may be requested up to 48 hours before the appointment.

• ✓ After that window, changes will only be admitted for duly justified force majeure reasons.
• ✓ Any exception is subject to the prior agreement between patient and therapist.
• ✓ Coordinate changes directly with the professional.

The platform may be used to organize appointments already coordinated by the team and professional.

• ✓ The patient does not book from the public website.
• ✓ Operational data is used for confirmations and continuity.
• ✓ Clinical management belongs to the professional.