Privacy policy

Umbralia administers this platform to support orientation, professional referral, bookings and operational communications. For privacy questions, use the contact form available on the website.

• ✓ Contact channel: Umbralia public contact form.
• ✓ The platform must not be used for emergencies or to send urgent clinical information.

We process only the data needed to operate the service and respond to requests related to orientation, referral and bookings.

• ✓ Identification and contact details, such as name, email and phone number when you provide them.
• ✓ Operational booking data, such as therapist, session type, date, time, timezone, appointment status and related communications.
• ✓ Communication preferences needed for operations, such as selected language and consent for WhatsApp notifications.
• ✓ Minimum technical data generated by platform use, such as operational, security and error logs.

We use data to provide the service, coordinate communications and maintain platform security.

• ✓ Manage orientation, referral, bookings, confirmations, reminders and appointment changes.
• ✓ Send operational emails and, if you gave specific consent, WhatsApp notifications.
• ✓ Allow therapists and administration to review information needed to coordinate scheduled care.
• ✓ Maintain operational records, prevent abuse, resolve errors and comply with applicable obligations.

The WhatsApp phone number is optional and is used only if you give specific consent to receive operational confirmations and reminders through Meta WhatsApp Business Platform.

• ✓ Messages do not include diagnoses, consultation reasons or clinical content.
• ✓ Meta may process technical and messaging data under its own terms and policies.
• ✓ You can withdraw WhatsApp consent through the contact channels or by not accepting that channel in future flows.

We process data to perform the requests you make, support operational communications, comply with applicable obligations and, where required, based on your specific consent.

• ✓ WhatsApp consent is optional and separate from booking.
• ✓ You may decline WhatsApp and receive operational communications by email when the flow allows it.

We keep information for as long as needed to operate the service, maintain reasonable records and address obligations or claims. We apply technical and organizational safeguards to protect information, although no internet-connected system can guarantee absolute security.

We may use technical providers for hosting, email, database, monitoring and WhatsApp Business Platform. These providers process data only as needed to provide their services.

You may request access, update, correction or deletion of your data where applicable. You may also request information about processing or withdraw consent you previously granted.

We may update this policy to reflect legal, technical or operational changes. The current version will always be published on this page.