For patients
What to know before your session
The process begins with prior orientation. The therapeutic relationship, clinical guidance and payment agreements are handled with the suggested professional.
Before starting
Request an orientation session by WhatsApp so we can learn about your initial concern.
- ✓ Briefly tell us what you are looking for.
- ✓ Arrange a possible time for orientation.
- ✓ Remember this is not an emergency channel. In Argentina, you can call 0800-999-0091 (Orientación y Apoyo en la Urgencia de Salud Mental) or 0800-333-1665 (Salud Mental Responde).
During orientation
Orientation helps understand your situation and define a possible referral within the team.
- ✓ You can ask questions about the process.
- ✓ The referral considers your need and professional availability.
- ✓ Treatment is not defined without an assigned professional.
Call with the professional
After the referral, the suggested professional arranges a call to agree on concrete conditions.
- ✓ Schedule is discussed.
- ✓ Payment method is agreed.
- ✓ Both sides confirm whether support can begin.
Beginning support
Once conditions are agreed, the online therapeutic process begins with the professional.
- ✓ Prepare a private space.
- ✓ Take care of continuity between meetings.
- ✓ Coordinate changes directly with the professional.
Request orientation when you are ready
The first step is to message us on WhatsApp to arrange the orientation session.